Refund policy
RETURN & REFUND POLICY
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
• In the same condition you received it
• Unused or unworn
• In its original packaging
• Accompanied by proof of purchase
How to Start a Return
To start a return, please contact us at homesourcebymp@gmail.com.
Returns must be requested before sending any item back.
Items sent back without prior approval will not be accepted.
If your return is approved, we will provide you with return instructions and a return address. Return addresses may vary depending on the product and supplier.
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Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
• The item is defective
• The item is damaged
• You received the wrong item
We will evaluate the issue and make it right as quickly as possible.
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Non-Returnable Items
Certain items cannot be returned, including:
• Perishable goods
• Custom or personalized items
• Hygiene or personal care products
• Items marked as final sale
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Exchanges
We do not offer direct exchanges.
The fastest way to ensure you get what you want is to return the item (if eligible) and place a new order.
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Refunds
Once we receive and inspect your return request, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.
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Return Shipping
• Customers are responsible for return shipping costs unless the item is damaged or incorrect.
• Shipping costs are non-refundable.
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Contact Us
If you have any questions about returns or refunds, contact us at:
📧 homesourcebymp@gmail.com